Customer service, fun and laughter a winning recipe for real estate success

The motto ‘people first’ has paid off for the Harcourts Highland Real Estate Queenstown team, which has just won the International Harcourts Global Client Experience Award. The award is out of 900 offices over nine countries.

Geoff Stevens, Harcourts Queenstown sales manager says he is very proud of the team. “The achievement is truly well deserved. I’m delighted that their exceptional customer service and hard work has been recognised at both a national and international level,” he says.

“The Harcourts Client Experience Programme ensures clients have the finest experience in real estate. It enables us to listen, measure, and act on the real world unfiltered feedback we get from the front line. Measuring our client experience helps us to truthfully determine whether our service meets or surpasses their expectations.”

The busy team of 17 salespeople, plus numerous support staff, come from all over New Zealand and the world and bring a range of experience with them and are heavily focused on customer service.

“Our emphasis is on keeping clients fully informed and providing them with a great experience,” says Geoff. “Our values are people first, doing the right thing, being courageous – which comes in handy when you have to make those tough calls to provide the best service – and fun and laughter. We have a fair bit of fun and because we get on so well we love socialising.”

Harcourts Queenstown have been voted number one for client experience internationally. This is out of 900 offices over nine countries.

A long list of happy clients backs up the judges’ decision, as illustrated by these glowing testimonials:

“Our sales consultant has been a real star during the purchasing process and even after the sale. They demonstrated real professionalism throughout; always available and ready to help with a video tour, or providing extra information, even arranging tradesmen to quote on renovations. Both myself and my partner are involved in sales and have been very impressed.”

“It wasn’t long during the process of selling our house when we realised we had made the right decision to ask Harcourts to market our property. Our sales consultants were in communication with us through the whole campaign, gave great help and advice and we would recommend them as being honest, competent and most reliable.”

“Harcourts secured our business with their creative go to market strategy which was simply superior to the competition. Throughout the process they demonstrated an excellent grasp of the dynamics of the local market and we were never caught unaware by any development or turn of events. Their sales technique was innovative and utilised leading edge technology such as live streaming to connect with interested buyers. Always prepared, polished and professional Harcourts are an impressive team and we would recommend them without reservation.”

The same level of customer experience that won the Harcourts Highland Real Estate Queenstown the award can be expected across all of their offices which cover Queenstown, Wanaka, Dunedin, Cromwell, Alexandra and Balclutha. To speak to the Harcourts Highland Real Estate Queenstown team visit