If you’re interested in selling, buying or just want to find out more, we’re here to help. So get in touch with us here – we’re friendly, helpful and always happy to chat.
Thank you for contacting us. We will respond as soon as we can.
Please feel free to directly get in touch with any of our offices listed below.
Address: 2 Limerick Street, Alexandra, 9320
Phone: 03 440 2088 Fax: 03 448 8196
Address: 70 The Mall, Cromwell, 9310
Phone: 03 445 1155 Fax: 03 445 0828
Address: 39a Clyde Street, PO Box 59, Balclutha, 9240
Phone: 03 418 1990 Fax: 03 418 1993
Address: 16 Queens Gardens, Central City, PO Box 5267, Dunedin, 9058
Phone Sales Office: 03 477 5334 Fax: 03 477 3445
Email Sales Team: firstname.lastname@example.org
Phone Property Management Office: 03 477 7270
Email Property Management: email@example.com
Address: 39 Shotover Street, Queenstown, PO Box 111, 9300
Phone: 03 441 0777 Fax: 03 442 8730
Address: 17 Helwick St, Wanaka, 9305
Phone: 03 443 7829 Fax: 03 443 7820
Our complaints procedure
We’re committed to handling any complaints or disputes fairly, professionally and expeditiously. The following procedure is how we’d do this:
- You’d be referred to the manager of the branch for a chance to lodge your complaint and talk things through.
- If you’re not satisfied with the response from the manager, we would invite you to make a written complaint to Highland Real Estate Group Limited (contact details below).
- Highland Real Estate Group Limited would acknowledge receipt of your complaint and commence a review. If deemed necessary, we would invite you to partake in a discussion with all the relevant parties.
- Highland Real Estate Group Limited would respond to you upon completion of the review.
- If you are dissatisfied with the outcome, we would suggest a further course of action.
Please note: You may access the Real Estate Agents Authority’s complaints process without first using our in-house procedure. Use of our in-house procedure does not prevent you from complaining to the Authority.
Contact details for Highland Real Estate Group Limited
PO Box 111, Queenstown 9348